Return Information
Shop with confidence at Surco Inc where your satisfaction is always our number one priority. If you are not 100% satisfied with your purchase, return the item within 30 days for an exchange or refund. Most of our products are easily returned - some exclusions, restrictions, or charges may apply. See below for more details.
Return Period
- Items can be returned within 30 days of shipment.
- All returned items require a Returned Goods Authorization number (RGA). See Return Procedures and Policies below for more details.
- 30 days after shipment, your merchandise is no longer returnable but is still covered by the manufacturer's warranty and subject to the manufacturer’s warranty policy and procedures.
Return Procedures
- Before returning any item, please email support@surcoinc.com to receive instructions and a Returned Goods Authorization (RGA) number. No returns will be accepted without an RGA number. Please have your order number and full contact information available, along with the reason for your return.
- Merchandise must be in new, unused, and resalable condition. Items must be shipped back in their original packaging with all included hardware, components, instructions, etc. We do not accept returns on installed, used, painted, drilled, bent, scratched, or altered merchandise.
- All returns must be shipped back in their original carton with the RGA number clearly marked on the outside of the box. Once the shipment is made, please email, or call us with the tracking number.
- For your protection we suggest that returned merchandise be insured for the full purchase price when shipped.
- We do not reimburse for any installation, removal, labor, or other incidental charges.
- Items returned without prior approval will not be accepted.
Return Policies
Warranty Period
- Surco Inc products are warranted for 1 year against manufacturer defects in materials or workmanship.
- Please contact us if you find a manufacturing defect with your product. We will gladly assist you in processing your warranty claim. Surco Inc reserves the right to repair or replace your defective product. Rust?
Refund Time
- Refunds will be credited within 7-10 business days after we receive and inspect the returned product.
- All refunds are credited to the original payment method used for the order.
Restocking Fees
- If you wish to return an item that is not the result of an error, defect, or exchange, a 15% restocking fee will be deducted from your refund. There is no restocking fee if you are exchanging for a similar item.
- Restocking fees do not include return shipping costs.
Return Shipping Charges
- On rare occasions there may be an error with your order. If you received the wrong product due to an error by Surco Inc, we will arrange for return shipping at no cost to you.
- If you are returning a product for any reason other than our error or a manufacturing defect, you are required to pay return shipping charges, including those for products with Free Shipping.
- Shipping charges will be deducted from your refund.
Exchanges
- Items returned in exchange for a different item are subject to the same terms and conditions as returned items, with the exception of a waived restocking fee.
- If the item you are exchanging is priced differently than the item you are returning, your payment will be refunded or charged the price difference, including any applicable shipping fees.
- If you need a replacement item quickly, we will ship the replacement item before we've received the item you are returning. If the original item is not returned within 10 days we will charge you for the replacement item, plus applicable fees.
- The customer is responsible for all return shipping charges and applicable restocking fees.
Cancellations/Refused Delivery
- You may cancel your order free of charge at any time before shipping.
- If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges and restocking fees.
Orders Damaged In Shipping
- If your package arrives with obvious damage, refuse the shipment and notify our Customer Service Department at support@surcoinc.com. We will arrange to ship a replacement. Keep all packaging and contents for inspection by the shipper.
- For damaged products shipped via truck freight, inspect the merchandise and note any shipping damage on the shipping receipt prior to signing for the shipment. Once you have noted shipping damage with the carrier, contact us within 2 business days and we will file a claim on your behalf. If you do not note the damage on the delivery receipt the carrier may deny the damage claim and your order will not be eligible for return or replacement.
- Concealed damage. If your package arrives intact, but when opening the package, you find the item is damaged, contact our Customer Service Department immediately. Concealed damage must be reported within 2 business days of delivery of the package. If you do not report damage within 2 business days your order will not be eligible for return or replacement
